NetSupport
Complete project management and support ticketing platform that gives teams clarity, accountability, and velocity. Built with enterprise DNA for organizations that demand results.
The Challenge
Teams struggle with fragmented tools — one for tickets, another for project management, yet another for time tracking. This creates silos, duplicates effort, and makes it impossible to get a unified view of team productivity and project health.
Our Solution
NetSupport unifies ticketing, project management, user stories, productivity tracking, and development management in a single platform. One source of truth for your entire team — from support requests to sprint delivery.
Key Features
Everything your team needs to deliver projects on time and manage support with confidence.
Ticketing System
Comprehensive support ticket management with SLA tracking, priority queues, and automated routing so nothing falls through the cracks.
Project Management
Full project lifecycle management with milestones, dependencies, Gantt views, and resource allocation for teams of any size.
User Stories & Epics
Agile-native story and epic management with acceptance criteria, story points, and sprint planning built in.
Productivity Tracking
Real-time visibility into team output, velocity trends, and individual contribution metrics that respect privacy while enabling accountability.
Development Tracking
Code-level progress tracking integrated with your development workflow. Link commits, branches, and deployments to stories and tickets.
Time & Contract Management
Precise time tracking with contract-aware billing, utilization reports, and automated timesheet generation for client engagements.
See NetSupport in Action
Technical Specifications
Tech Stack
Next.js, TypeScript, PostgreSQL — modern, performant, and battle-tested.
Deployment
Cloud / On-premise / Hybrid — deploy wherever your security requirements dictate.
API
RESTful API with comprehensive documentation for seamless third-party integrations.
Security
Role-based access control, data encryption at rest and in transit, audit logging.
Pricing available upon request. We tailor packages to your team size and requirements.