Legal

Terms of Service

The terms and conditions governing the use of our services, products, and website.

Last updated: February 2026

1. Agreement to Terms

By accessing or using any services provided by Net Advice Solutions S.R.L. (CUI: RO46768962, registered office: Str. Campul Pipera, 13G, Voluntari, Ilfov, Romania), hereinafter referred to as "Company", "we", "us", or "our", including our website at www.netadvice.ro, consulting services, custom software development, and SaaS products, you ("Client", "you", or "your") agree to be bound by these Terms of Service ("Terms").

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Services Description

Net Advice Solutions S.R.L. provides the following categories of services:

2.1 Technology Consulting

Strategic advisory, IT governance, digital transformation planning, data analytics consulting, cyber security assessments, and project management services. Consulting engagements are delivered under individually agreed statements of work.

2.2 Custom Software Development

Design, development, testing, deployment, and maintenance of custom software applications. All development projects are governed by project-specific agreements that detail scope, timelines, deliverables, and acceptance criteria.

2.3 SaaS Products

Cloud-based software products including, but not limited to, NetSupport, FlowERP, E-Commerce solutions, and Safety Services. Access to SaaS products is granted via subscription and governed by the applicable product-specific terms and service level agreements.

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. When using our services, you shall not:

  • Violate any applicable local, national, or international law or regulation
  • Infringe upon or violate the intellectual property rights or privacy rights of any third party
  • Attempt to gain unauthorized access to any systems, networks, or data managed by us
  • Transmit any malicious code, viruses, or harmful software through our platforms
  • Use our services to store, process, or transmit content that is unlawful, defamatory, or fraudulent
  • Reverse engineer, decompile, or disassemble any of our software products
  • Resell, sublicense, or redistribute our services or products without prior written consent
  • Interfere with or disrupt the integrity or performance of our services

We reserve the right to suspend or terminate access to our services if we determine, in our sole discretion, that you have violated these acceptable use provisions.

4. Intellectual Property

4.1 Company Intellectual Property

All content, branding, software, source code, documentation, methodologies, frameworks, and materials developed by Net Advice Solutions remain the exclusive property of the Company, unless explicitly transferred in writing through a separate agreement.

4.2 Client Intellectual Property

All data, content, and materials provided by you remain your property. You grant us a limited, non-exclusive license to use such materials solely for the purpose of delivering the agreed-upon services.

4.3 Custom Development Work

Ownership of custom-developed software and deliverables is determined by the applicable project agreement. Unless otherwise specified in writing, the Company retains ownership of all pre-existing intellectual property, tools, frameworks, and reusable components used in the delivery of services.

4.4 SaaS Products

SaaS product subscriptions grant you a limited, non-exclusive, non-transferable right to access and use the product during the subscription period. No ownership of the underlying software is transferred.

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the engagement ("Confidential Information"). Confidential Information includes, but is not limited to, business plans, technical specifications, financial data, customer lists, and trade secrets.

Each party agrees to:

  • Use Confidential Information solely for the purposes of fulfilling obligations under these Terms
  • Not disclose Confidential Information to any third party without prior written consent
  • Take reasonable measures to protect the confidentiality of such information
  • Promptly notify the other party of any unauthorized disclosure or breach

These confidentiality obligations survive the termination of the business relationship for a period of three (3) years, unless a longer period is required by applicable law or a separate non-disclosure agreement.

6. Payment Terms

6.1 Consulting and Development Services

Fees for consulting and development services are outlined in project-specific agreements or statements of work. Unless otherwise agreed, invoices are issued monthly and payment is due within thirty (30) days of the invoice date.

6.2 SaaS Subscriptions

SaaS product fees are billed in advance according to the selected subscription plan (monthly or annually). Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

6.3 Late Payments

Late payments may incur interest at the rate of 0.05% per day of delay, or the maximum rate permitted by Romanian law, whichever is lower. We reserve the right to suspend services in the event of non-payment exceeding thirty (30) days past the due date.

6.4 Taxes

All fees are exclusive of applicable taxes, including VAT. You are responsible for paying all taxes associated with your use of our services, except for taxes based on our net income.

7. Limitation of Liability

To the maximum extent permitted by Romanian law:

  • The Company's total aggregate liability under these Terms shall not exceed the total fees paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the claim
  • In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
  • The Company shall not be liable for any damages arising from circumstances beyond its reasonable control, including force majeure events, third-party service failures, or disruptions to internet connectivity

These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort, strict liability, or otherwise.

8. Warranties & Disclaimers

8.1 Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner, consistent with generally accepted industry standards. If any deliverable fails to conform to the agreed specifications, we will, at our option, re-perform the services or correct the non-conformity at no additional cost.

8.2 SaaS Availability

We use commercially reasonable efforts to maintain the availability of our SaaS products in accordance with the applicable service level agreement. Scheduled maintenance windows are communicated in advance and do not constitute a breach of availability commitments.

8.3 Disclaimers

Except as expressly stated in these Terms, all services and products are provided "as is" and "as available." We disclaim all other warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

9. Termination

9.1 Termination for Convenience

Either party may terminate consulting or development engagements by providing thirty (30) days' written notice to the other party. SaaS subscriptions may be cancelled before the next billing cycle in accordance with the product-specific cancellation policy.

9.2 Termination for Cause

Either party may terminate these Terms immediately upon written notice if the other party materially breaches any provision and fails to cure such breach within fifteen (15) days of receiving written notice of the breach.

9.3 Effect of Termination

Upon termination, you shall pay all fees owed for services rendered up to the effective date of termination. We will provide reasonable assistance in transitioning your data and deliverables, subject to payment of any outstanding amounts. Provisions regarding intellectual property, confidentiality, limitation of liability, and governing law survive termination.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in Romania. Before initiating any legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a minimum period of thirty (30) days.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a direct notification via email or through our platforms.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of our services and contact us to discuss the implications for any active engagements.

12. Contact

If you have any questions or concerns about these Terms of Service, please contact us: